Donations made to Elivra are typically non-refundable as funds are allocated immediately to aid efforts.
If you believe a donation was made in error, please contact us within 7 days at ssupport@soutena.com. We will review requests on a case-by-case basis.
Approved refunds will be processed back to the original payment method within 7–10 business days through Stripe.
Questions about refunds? Email support@soutena.com